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Mohawk Factory Outlet - Terms & Conditions

By proceeding with a purchase of product or services through this site, you agree to the following terms and conditions. Re-sale is prohibited. Products offered are subject to availability. Seller reserves the right to correct, without notice, any error appearing in this site. Shipments will be made only to addresses in the 48 continental United States.


Mohawk Factory Outlet (MFO) operates on a low cost, low overhead model in order to provide our consumers with the best possible product at the best possible price. Because of this, we do not allow returns on products as all sales are final.  However, we stand behind our products and encourage you to contact us if issues arise.  

You should inspect the product at the time of delivery. If the product exhibits damage you should refuse delivery and photograph the damage if possible. Once you sign for a delivery you have accepted the product's delivery condition. UPS small parcel deliveries do not require signature and will be left at your doorstep. Hidden damage should be communicated to the MFO as quickly as possible so we can assist you.

Product refused for reasons other than damaged goods will be subject to delivery and restocking fees no less than 25% of the original purchase.

Where possible the MFO will address shipping errors or carrier damage.

  • We do not recommend using computer screen colors to match moldings to your floor. Only go by the "coordinating" colors listed in the molding description.
  • Before ordering inquire if a discontinued Mohawk, Pergo, Quick-Step or other brand product has a complimentary molding available.
  • Most moldings we sell are intended to compliment but are not 100% identical matches to the flooring.
  • Contact us prior to ordering to validate your molding requirement, we will do our best or advise we no longer have a molding available.
  • If necessary order 1 molding as we do not allow returns of mis-ordered moldings.
  • The MFO does not sample moldings.

Specific product warranty information is listed with each product description and included with each product shipped. Be sure to read the warranty information.

The Mohawk Factory Outlet sells Mohawk Industries Laminate and Hardwood Division products including Mohawk, Quick-Step, Pergo and private label names.

The products sold on this site are manufactured to Mohawk Industries standards and specifications, but may not be delivered in Mohawk, Pergo, or Quick-Step branded packaging. We strive to provide you that information on each items detail.

User Agreement

This Agreement applies to all Mohawk Factory Outlet website users. As a condition of gaining access to, and utilizing the benefits of, the online Mohawk Factory Outlet, you, the "Site User", acknowledge and agree to the following:

  1. Site User qualifies for access to the Mohawk Factory Outlet and is a customer or potential customer of Mohawk Industries and wishes to obtain access to the Mohawk Factory Outlet.

  2. Purchase for resale is forbidden

  3. All Site information is Mohawk Industries Company Proprietary Information

  4. Sharing pricing or other information from this site with anyone is prohibited

  5. The terms of use for this site are subject to change from time to time at the sole discretion of Mohawk Industries.

Site User Rights and Warranties:

Site User is entitled to only the manufacturer's product and service warranties set forth via the accompanying product packaging. Please review these warranties with care. These warranties shall be your sole and exclusive remedy in equity or at law for defective products or services. THIS EXPRESS WARRANTY IS THE SOLE WARRANTY EXTENDED AND REPLACES ANY STATUTORY WARRANTIES TO THE MAXIMUM EXTENT ALLOWABLE BY LAW.

Implied Warranties Limited in Duration and Scope

The Federal Magnuson-Moss Warranty Act limits disclaimers of implied warranties involving consumer products. When product is used in a residential application, Mohawk Industries limits the duration of implied warranties, including the implied warranty of merchantability and the implied warranty of fitness for a particular purpose, to one-year or the maximum statutory period prescribed by law, whichever is less. When product is used in a commercial application, all implied warranties are disclaimed including the implied warranty of merchantability and implied warranty of fitness for a particular purpose. To the maximum extent allowable by federal and state law, this warranty supplements or supersedes federal and state consumer goods warranty protections. There are no warranties extended beyond the description on the face hereof.

Delivery services are offered only if and as available. Mohawk Industries cannot assure the availability of such services in all regions of the United States or outside the continental U.S.

Breaches, Dispute Resolution and Other Matters:

Any dispute, claim or controversy arising out of, relating to or concerning in any way this Agreement or the parties’ business relationship, whether sounding in contract, tort, or otherwise, shall be fully and finally settled by binding arbitration administered by the American Arbitration Association pursuant to the Commercial Arbitration Rules, except that claims by Seller for Buyer’s non-payment of the purchase price of products sold by Seller may be brought before any U.S. or foreign judicial court of competent jurisdiction. Any arbitration shall be conducted in Atlanta, Georgia in English. If the total amount in controversy is less than $500,000.00, the arbitration shall be conducted before a single arbitrator; if the total amount in controversy is equal to or greater than $500,000.00, the arbitration shall be conducted before a panel of three arbitrators. The parties agree that this arbitration agreement affects interstate commerce and that the Federal Arbitration Act, 9 U.S.C. § 1, et seq., applies. The arbitrator(s) may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. Judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Legal fees, including, without limitation, reasonable attorneys’ fees and costs of arbitration, shall be awarded to the prevailing party in the arbitration. Any dispute, claim or controversy as to the arbitrability of a matter shall be decided by the arbitrator(s); however, the arbitrator(s) shall have no power to determine the class arbitrability of any dispute or the enforceability of the class action waiver set forth herein. If the class action waiver set forth herein is determined to be unenforceable, then all terms of this dispute provision shall be null and void. Claims may only be brought by a party in its individual capacity and not as a plaintiff or class member in any purported class or representative proceeding, and the arbitrator or arbitrators may not consolidate more than one person’s claims or otherwise preside over any class or representative proceeding
Notwithstanding any other provision of this agreement, damages for improper disclosure of Mohawk Industries Confidential Information may be irreparable; accordingly, Mohawk Industries is entitled to seek equitable relief, including an injunction, preliminary injunction or temporary restraining order, in additional to all other remedies prescribed by law;

In addition, Site User agrees acknowledges and agrees that breach of this Agreement or other applicable terms and conditions will result in the immediate suspension or termination of Mohawk Factory Outlet privileges without further notice, at Mohawk's sole discretion; and Site User also acknowledges and agrees that breach of this Agreement or other applicable terms and conditions may be communicated to Site User's employer for such additional disciplinary action as Site User's employer deems appropriate.

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