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Mohawk Factory Outlet - Privacy Policy

Mohawk's Commitment to Privacy

This privacy statement discloses the privacy practices of Mohawk Industries (“Mohawk”) for (the “Website”) , that is, the North American operations of Mohawk with respect to its North American clientele. Your privacy is important to us. Although we try to answer the most frequently asked questions below, if you have any additional questions concerning our privacy practices with respect to this Website, please send us an e-mail at

Information Collection and Use

Mohawk collects information from our users at several different points on our website, including the following:


In order to use certain parts of this Website, a user must first complete the registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to configure the system, allows the user to customize their environment, and provides the Website with the ability to recognize users on subsequent visits.


We request information from users on our order forms. Here, a user must provide contact information (like name, address, phone number, email address, etc.). This information is used to fill customer orders. If we have trouble processing an order, this contact information is used to get in touch with the customer.


A cookie is a piece of data stored on the user's hard drive containing information about the user. The cookie is required in order to establish the correct regional site, store information on the current project under development, and customize certain parts of the Website under user control. Cookies can also enable us to track and target the interests of our users to enhance the experience on our Website.

Log Files

We use IP addresses to analyze trends, administer the Website, track users' movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.


We may share information with an outside shipping company we use to ship orders, a credit card processing company to bill users for goods and services, or other parties to provide specific services. We understand that these companies do not retain, share, store, or use personally identifiable information except for the purpose of providing these services.

There are some limited situations in which we may disclose personally identifying information without first obtaining your consent, i.e., when disclosure is necessary: 1) to comply with legal process or law, such as a search warrant, subpoena, or court order; 2) to protect the rights, property, safety or security of Pergo, its employees, its customers or others; 3) to enforce Mohawk's privacy policy and terms of use; or 4) to fulfill other legal or regulatory obligations.

We are not responsible if some other third party evades security measures and gains access to information you provided through our Website.

Links to Other Sites

This Website contains links to other websites. Please be aware that we are not responsible for the privacy practices or other actions of such other sites or liable for the misuse of personally identifiable information. We encourage our users to be aware when they leave our Website and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Website.


This website takes precautions to protect our consumers' and other users' information. When sensitive information is submitted via the Website, we make efforts to protect such information both online and off-line. For example, only employees who need the information to perform a specific job (for example, a customer service representative) are permitted to access personally identifiable information.

Correction/Updating Personal Information

If personally identifiable information changes (such as a user’s zip code), we will endeavor to provide a way to correct, update or remove that personal data provided to us. This can be done by sending an email to


Anyone who no longer wishes to remain registered on our Website may have their information removed by sending an e-mail to

Notification of Changes

We reserve the right to change this privacy statement at any time. If we change our privacy statement, we will post a notice that there has been a change on our home page for a period of time so that our users are aware of the change. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify those registered users by way of an e-mail, and they will have a choice as to whether or not we use their information in this different manner.

Your access and use of this Website constitutes your acceptance and agreement to the above privacy statement.


If any provision in these Terms is held to be invalid, illegal or unenforceable for any reason, the remaining provisions shall remain effective to the fullest extent permitted by applicable law.

Governing Law

These Terms shall be governed by the laws of the State of North Carolina, excluding its conflicts of law principles.

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