Contact the Outlet

Mohawk Factory Outlet offers a variety of discontinued flooring products made under Mohawk, Pergo, Quick-Step, Balterio, Harmonics, Simple Solutions and other product lines. Our web store is available for shopping 24 hours per day. Our representatives are available via e-mail Monday thru Friday: 9AM to Noon and 1PM to 5PM EST. Due to high customer volume, please note that we are unable to monitor voicemails.

Please note the following resources below before submitting your request form:

Please visit our Frequently Asked Questions to determine if we have answered any questions you may have. 

Our Depleted Flooring List resource will allow you to check which product is no longer available before submitting your availability check request.

Please note our outlet staff are unable to assist with matching molding, trim & accessories for currently marketed flooring purchased at Lowes, Home Depot, or other retailers.

In this case, please consult your retailer's product page for recommended items (usually under "Complete Your Flooring Project", "Coordinating Items", etc.).

For questions about currently marketed Pergo flooring:

Or for help matching an out-of-stock discontinued style please contact 1-800-33-PERGO (800-337-3746).

For questions about other currently-marketed Mohawk products:

Please contact 1-800-2MOHAWK (800-266-4295)

For warranty and installation assistance:

Please contact Mohawk at (800) 241-4900 ext #28876

For questions about Mohawk Factory Outlet floors and installation accessories:

Use the form below to contact us and we will respond within 1-2 business days.