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Contact the Outlet

Mohawk Factory Outlet offers a variety of discontinued flooring products made under Mohawk, Pergo, Quick-Step, Balterio, Harmonics, Simple Solutions and other product lines. Our web store is available for shopping 24 hours per day. Our representatives are available via e-mail Monday thru Friday: 9AM to Noon and 1PM to 5PM EST. Due to high customer volume, please note that we are unable to monitor voicemails.

Customer Support


*Please check our Frequently Asked Questions before submitting your request.*

**Please check our Depleted Flooring List before submitting your availability check request.**

***Please note: Outlet staff are unable to assist with matching molding, trim & accessories for currently marketed flooring purchased at Lowes, Home Depot, or other retailers. In this case please consult your retailer's product page for recommended items (usually down the page under "Complete Your Flooring Project", "Coordinating Items", etc.).***

For questions about Mohawk Factory Outlet floors and installation accessories:

Use the form below to contact us and we will respond within 1-2 business days.

For questions about currently-marketed Pergo flooring:

Or for help matching an out-of-stock discontinued style please contact 1-800-33-PERGO (800-337-3746).

For questions about other currently-marketed Mohawk products:

Please contact 1-800-2MOHAWK (800-266-4295)

For warranty and installation assistance:

Please contact Mohawk at (800) 241-4900 ext #28876

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